How OutValue works
A fairer way to find and book home services. You set the budget, businesses compete on value.
For customers
Get the best value for your home service needs
Step 1
Post your job with a budget
Describe what you need, set your budget, and choose your location. Smart guidance helps you set a fair and realistic budget based on similar completed jobs.
Your job is posted to businesses working in your area. The postcode district is shared but your full address stays private until you accept an offer.
Step 2
Compare value offers
Receive up to 5 competing offers from local businesses. Each offer shows exactly what you get, not just a price.
Businesses cannot bid below your budget. They compete by offering more extras, better guarantees, or faster timelines. You choose based on value.
Step 3
Pay, and we hold the money
When you accept an offer, your payment is held by OutValue. The business is not paid at the point you book.
Card payments are processed by Stripe, so no card data ever touches our servers. OutValue holds the funds in its own business account with Stripe — they are not held in a segregated client account.
Step 4
Approve and release payment
Review the completion report with photos and a checklist. Approve to release payment, or raise a dispute if something isn't right.
You have 48 hours from the completion report to respond. If you neither approve nor raise a dispute in that window, payment releases automatically. Raising a dispute stops the release: OutValue then reviews the evidence from both sides and decides between releasing the payment, a partial refund, or a full refund. We aim to decide within 72 hours of a dispute being raised.
For businesses
Win jobs based on quality, not lowest price
Zero upfront cost
No monthly fees, no lead purchase costs. You only pay 12% when a job actually completes and you get paid.
Quality customers
Every customer has set a real budget and is ready to spend. No tyre-kickers or price shoppers.
Compete on value
Instead of racing to the bottom on price, showcase what makes your service exceptional.
Repeat work
When a customer sets a job to repeat, the next occurrence is posted automatically on schedule. It is a fresh open job: you offer on it again and the customer accepts again, so nothing is charged to them without a new booking.
Build your reputation
Only a completed job can be reviewed, so every rating on your profile came from work you actually finished.
A structured dispute process
Your completion report — photos and a signed-off checklist — is the evidence OutValue weighs when a customer disputes. You can appeal a refund decision within 48 hours.
Pricing
Simple, transparent pricing
We only make money when you do. No hidden fees, no surprises.
For customers
Free
Post jobs, compare offers, and book services at no charge.
For businesses
12%
Commission on completed jobs only. Zero cost if the job doesn't happen.
Holding & disputes
Included
Holding the payment and running the dispute process are covered by the commission. There is nothing extra to pay for either.
For businesses
How you get paid
One flat commission, card costs at face value, and a payout you can work out before you submit an offer.
12% flat commission
One rate on the accepted bid, charged only when a job completes. No subscription, no lead fees, nothing to pay on an offer you don't win.
Card processing at cost
Our payment provider charges 1.5% + £0.20 to take the customer's card. We pass it on at cost with no mark-up, which is how the headline commission stays at 12%.
Paid on approval
The customer's money sits in escrow from the moment they book. It transfers to your Stripe account when they approve the work, or automatically 48 hours after you submit your completion report.
A £100.00 job, end to end
Every figure is exact, not rounded
- Customer pays
- £100.00
- Marketplace commission (12%)
- −£12.00
- Card processing (1.5% + £0.20)
- −£1.70
- You receive
- £86.30
That is £13.70 deducted in total, shown to you before you bid. Nothing else comes out of your payout.
Your paperwork, raised for you
Every completed job generates two documents automatically: the customer's invoice for the work, raised in your name, and your fee invoice itemising the commission and the card processing charge. Being able to view and download them from your dashboard is still being built.
VAT stays yours
VAT on the job is a matter between you and HMRC. If you are VAT registered, price it into your offer and we itemise it against your VAT number. If you are not, no VAT is added and the invoice says so. OutValue is below the VAT registration threshold, so there is no VAT on your commission today — if we register, VAT will be shown separately and the 12% will not change.
Built for trust
Businesses give us their company or UTR number and upload a public liability insurance certificate when they join
Payment is held until you approve the work, or until the 48-hour window after the completion report runs out
Structured completion reports with photos prevent vague disputes
Reviews are locked to completed jobs only — a job that never completed cannot be reviewed
A dispute stops the automatic release, and OutValue decides the outcome after reading both sides — we aim to do that within 72 hours
Ready to get started?
Post a job free, or join as a business and only pay when you complete one